Yes, a replacement key service is available. For security reasons, keys will only be issued to users who have retained proof of purchase and have logged their key number. For further details please email info@damaco.com.au

No security product is totally infallible against a highly determined and/or professional thief. Lock/Alarm offer a very good level of security and represent a significant deterrent factor. Opportunistic theft accounts for over 98% of all thefts in most countries around the world and it is these opportunistic thieves that Lock/Alarm will help protect against. Firstly, most opportunistic thieves will choose easy targets, so any possessions secured by Lock/Alarm will often be ignored in favour of less well secured items. Secondly, the cable is specially designed to resist cutting or sawing and will consequently ruin most cutting tools found in the average tool box. Thirdly, an opportunist thief will most likely run off at the first sound of any alarm. These are viewpoints consistently backed up by comments made by Police and security consultants around the world. Having sold 100,000s of Lock/Alarm worldwide there are only two known cases from customers of their items actually being stolen but literally 100s of reports from users stating the product saved their valuables from theft.

Lock/Alarm and ComputaLock/Alarm: The cable has a special conductive central core that creates a "loop circuit" when the cable is locked into the main lock unit. Any action that breaks the "loop circuit" either permanently or momentarily will activate the alarm. Therefore, if used correctly, the alarm will only sound when one of the following occurs: (1) when the cable is cut (usually by 50% or more through), (2) when the cable end is pulled out of the lock hole (this requires a huge force!), (3) when an attempt is made to force open the main unit. It is important to understand that Lock/Alarm are NOT motion sensitive (which means NO "false" alarms!) so accidental knocks from passers by, windy conditions, movement caused in transit etc. should NOT cause the alarm to sound. Basically, if the alarm does sound then it means someone is forcefully attacking the cable or the main unit.

If the product is functioning correctly and being used exactly as per the manufacturers instructions the alarm will ONLY sound if someone makes an attempt to cut the cable or compromise the product in a forceful way (for exact details see each individual product section in this website). None of the products are motion sensitive so accidental knocks from passers by, windy conditions, movement caused in transit etc. should NOT cause the alarm to sound.

It is a fact that certain alarms such as those installed in cars and buildings are sometimes ignored by members of the public, however continual feedback from users of Lock/Alarm show they are most commonly used in close vicinity to the owner and/or in busy locations where if an alarm sounds and someone is seen to be acting suspiciously then considerable attention is attracted. In addition, Police state that opportunist thieves (who account for approx. 98% of all thefts) will most likely run off empty handed at the first sound of an alarm. To back all this up there are 100s of reported cases from users of Lock/Alarm whereby in their opinion the alarm prevented the theft of their possessions.

A high power alkaline 9 volt battery is required. Typically, under average usage, this will last 6 - 12 months. The alarm can be tested at any time by turning the key in the lock without inserting the cable end in the lock hole. The battery only powers the alarm and does not affect the locking mechanism which is totally mechanical so the lock will still lock and unlock even if the battery is dead. The unit's LED flashes when the alarm is set, but stops flashing if the battery needs replacing.

Yes, each product is warranted/guaranteed against defects in material and workmanship for a period of 12 months. Proof of purchase will be required. At its option the manufacturer will either repair or replace the product.

Yes, all the products have been tested by a number of world renowned independent testing agencies for compliance with BS, FCC, TUV, and CE requirements.

Yes, in certain countries shorter or longer cables may be available direct from the manufacturer (a charge will apply for the cost of the cable and the postage). For more details please submit your request using the contact form.

Check you are using a high quality alkaline battery (for example a Duracell or Energizer). Check battery life.

Ensure the cable end is clean of dirt or grease and that it is fully inserted all the way into the lock hole. You should also hold the cable in the lock hole at the same time as turning the key. Sometimes, particularly when new, the cable end requires gentle force to fit into the lock hole.

On the front cover next to the lock is a small flap. Lift the flap to reveal the lock hole.

Ensure the lock is in the fully unlocked position. With the cable unwrapped locate the two release tabs and using a small screwdriver gently press one of the release tabs whilst pulling the cover away from the base. If this is not successful try the same procedure with the other release tab.

Check the receiver. The receiver is the inside device that notifies you of a vehicle based on the sensor's transmission. If the green light does not come on check to make sure the power pack is plugged into the wall and into the receiver. Also double check to make sure the receptacle has power. You can test this by plugging a lamp into the receptacle. If the power indicator still does not light on the receiver, either the power pack or the receiver may be defective. If possible, test the power pack for voltage. (You should measure more than 12 volts from the power pack.) If no voltage is present a replacement power pack - available through our Customer Service department - should solve your trouble. If voltage is present the receiver may have a problem which will require service. If the receiver is in need of service or if you are unable to test the power pack please contact Customer Service at 1300 78 03 07. You will receive a Return Authorization Number, and will be asked to return the entire kit for testing/repair.

Check the driveway sensor. The sensor is the outside component that detects vehicles. When a vehicle is detected, the sensor transmits a signal to the receiver in order to notify you. There are two types of sensors, those with a "cricket" and those without. Sensors with a "cricket" will make a low volume chirping sound when triggered. Sensors without the cricket will only sound through the receiver. Make sure the receiver is plugged in and working as per above. Please note when testing the sensor/receiver it is best to have them about 10 feet apart to eliminate any sources of interference due to range. The Driveway Monitor Sensor should transmit a signal when it detects the movement of a metal object or magnet. You can perform a simple check by passing a magnet a few inches in front of the sensor. If you have a driveway sensor with a built-in cricket sound, it should start making a quiet chirping noise whenever the unit is moved. If both the sensor and receiver are working, the Driveway monitor should send an signal to the receiver. If the receiver did not respond please see Driveway Monitor Code Learning.

Code learning (sometimes referred to as sensor-learning) is the process of "teaching" the sensors code to the receiver. This process should only be performed if the receiver does not respond when the sensor is triggered. Unplug the receiver. Place the sensor on the ground about 10 feet from the receiver. Plug the receiver back in. As soon as the receiver stops chirping push and hold the reset button until you get a continuous tone, about 5 seconds, then release the button. The green LED on the receiver should begin to flash. While the LED is flashing, move the sensor; the receiver should chime to indicate it has learned the sensor. Push the reset button again to return the unit to normal mode. If the unit was not successful in learning the code, replace the batteries in the sensor and repeat the procedure. Please see the installation instructions supplied with the product for more detailed information of code-learning.

Perhaps the unit misses some vehicles, or it might only work when the car is very close. The solution may be to ADJUST THE SENSITIVITY. The driveway sensor comes factory set to the "medium" sensitivity level where it will pick-up most cars up to 10 feet away. The range can be easily adjusted by repositioning a small jumper over pins on the circuit board.

If adjusting the sensor did not help, you may need to RELOCATE THE SENSOR. The average driveway is approximately 12 feet wide. The average vehicle is about ½ that width, so placing the sensor more than three or four feet from the driveway may result in the unit missing some vehicles, particularly if the medium (recommended) or low sensitivity settings are selected. Please be sure that the sensor is mounted securely in place. Any unwanted movement of the sensor by animals, wind, etc, will cause unwanted signaling. Additionally, the sensor should not be mounted to any metal structure, be it a building or a fence post. PLEASE NOTE: The Driveway Monitor sensor is equally sensitive in all directions. It can detect vehicles behind as well as in front. When positioning the sensor, make sure it is at least 25 feet away from all moving vehicles other in the direction you want to monitor. It will also detect the movement of STEEL DOORS. We have found that most installations will benefit from placing the sensor on the same side of the driveway as the receiver with the eye of the sensor pointing towards the receiver. This will help to prevent the vehicle from blocking the signal, and it should allow the perform more reliably.

1. Check the batteries and replace as needed. Week batteries are the number one reason for this product to sound false signals or stop working.
2. Clean the battery contacts if needed.
3. Look for signs of water or dirt in case. Water will cause the unit to false or stop working.
4. Re-teach the sensor, as explained in Driveway Monitor Code Learning.

1. Movement of steel doors, front doors, garage doors.
2. Too close to other vehicles. Even thought the unit has a rated detection range of 15 feet on the highest sensitivity setting, it is possible some vehicles outside that range (even as much as 30 feet, sometimes more!) may cause the unit to trigger. For optimum reliability the unit should be at least 30 feet from any moving metal objects which you do not want to trigger the unit.
3. The sensor may not be mounted firmly enough. A solid mounting is of the utmost importance to prevent false signals. Changes of only a few fractions of a degree can trigger the unit.

You cant make the Driveway Monitor work the distance you require.

1. Please refer to the products installation instructions for rated range. Keep in mind this rated range is a maximum, and that as distance increases the reliability of signal reception decreases, much as a TV station has more static in it the farther you get from the transmission tower. Rated range is also "Line-Of-Sight" which means nothing was between the receiver and sensor for our test. This is the only fair way to rate the range, as we do not know the particulars of your installation, nor the construction methods employed in the sets installed location. As an example, a wooden building will hardly effect range, yet a steel shed will block the signal 100%.
2. We have found that most installations will benefit from placing the sensor on the same side of the driveway as the receiver with the eye of the sensor pointing towards the receiver. This will help to prevent the vehicle from blocking the signal, and it should allow the perform more reliably, effectively increasing the operating range.
3. In many cases "Line Of Sight" is not needed. However- if range is an issue mount the receiver in a window sill so it can "see" the sensor. "Line Of Sight" is required to achieve maximum distances.
4. Consider the purchase of our Long Range Antenna. It will typically add about 50% to 100% more range. If you find the antenna does not help, we do offer a money-back guarantee for products purchased within the past 30 days directly from DesignTech.

Unless you are using a "Motion Alert" sensor with your system, this is a technical glitch between the sensor and receiver - which unfortunately requires our service. Please contact our Customer Service Department at 1300 78 03 07 to arrange for a replacement unit if needed.

We sincerely hope you have found a working solution to your problem. In the unlikely even you are still experiencing difficulty, please contact a Technical Support Representative for additional assistance. Technical Support can be reach via email at support@damaco.com.au. In rare cases, we may request the return of your unit for examination, repair, or replacement.