Yes, a replacement key service is available. For security reasons, keys will only be issued to users who have retained proof of purchase and have logged their key number. For further details please email info@damaco.com.au

No security product is totally infallible against a highly determined and/or professional thief. Lock/Alarm offer a very good level of security and represent a significant deterrent factor. Opportunistic theft accounts for over 98% of all thefts in most countries around the world and it is these opportunistic thieves that Lock/Alarm will help protect against. Firstly, most opportunistic thieves will choose easy targets, so any possessions secured by Lock/Alarm will often be ignored in favour of less well secured items. Secondly, the cable is specially designed to resist cutting or sawing and will consequently ruin most cutting tools found in the average tool box. Thirdly, an opportunist thief will most likely run off at the first sound of any alarm. These are viewpoints consistently backed up by comments made by Police and security consultants around the world. Having sold 100,000s of Lock/Alarm worldwide there are only two known cases from customers of their items actually being stolen but literally 100s of reports from users stating the product saved their valuables from theft.

Lock/Alarm and ComputaLock/Alarm: The cable has a special conductive central core that creates a "loop circuit" when the cable is locked into the main lock unit. Any action that breaks the "loop circuit" either permanently or momentarily will activate the alarm. Therefore, if used correctly, the alarm will only sound when one of the following occurs: (1) when the cable is cut (usually by 50% or more through), (2) when the cable end is pulled out of the lock hole (this requires a huge force!), (3) when an attempt is made to force open the main unit. It is important to understand that Lock/Alarm are NOT motion sensitive (which means NO "false" alarms!) so accidental knocks from passers by, windy conditions, movement caused in transit etc. should NOT cause the alarm to sound. Basically, if the alarm does sound then it means someone is forcefully attacking the cable or the main unit.

If the product is functioning correctly and being used exactly as per the manufacturers instructions the alarm will ONLY sound if someone makes an attempt to cut the cable or compromise the product in a forceful way (for exact details see each individual product section in this website). None of the products are motion sensitive so accidental knocks from passers by, windy conditions, movement caused in transit etc. should NOT cause the alarm to sound.

It is a fact that certain alarms such as those installed in cars and buildings are sometimes ignored by members of the public, however continual feedback from users of Lock/Alarm show they are most commonly used in close vicinity to the owner and/or in busy locations where if an alarm sounds and someone is seen to be acting suspiciously then considerable attention is attracted. In addition, Police state that opportunist thieves (who account for approx. 98% of all thefts) will most likely run off empty handed at the first sound of an alarm. To back all this up there are 100s of reported cases from users of Lock/Alarm whereby in their opinion the alarm prevented the theft of their possessions.

A high power alkaline 9 volt battery is required. Typically, under average usage, this will last 6 - 12 months. The alarm can be tested at any time by turning the key in the lock without inserting the cable end in the lock hole. The battery only powers the alarm and does not affect the locking mechanism which is totally mechanical so the lock will still lock and unlock even if the battery is dead. The unit's LED flashes when the alarm is set, but stops flashing if the battery needs replacing.

Yes, each product is warranted/guaranteed against defects in material and workmanship for a period of 12 months. Proof of purchase will be required. At its option the manufacturer will either repair or replace the product.

Yes, all the products have been tested by a number of world renowned independent testing agencies for compliance with BS, FCC, TUV, and CE requirements.

Yes, in certain countries shorter or longer cables may be available direct from the manufacturer (a charge will apply for the cost of the cable and the postage). For more details please submit your request using the contact form.

Check you are using a high quality alkaline battery (for example a Duracell or Energizer). Check battery life.

Ensure the cable end is clean of dirt or grease and that it is fully inserted all the way into the lock hole. You should also hold the cable in the lock hole at the same time as turning the key. Sometimes, particularly when new, the cable end requires gentle force to fit into the lock hole.

On the front cover next to the lock is a small flap. Lift the flap to reveal the lock hole.

Ensure the lock is in the fully unlocked position. With the cable unwrapped locate the two release tabs and using a small screwdriver gently press one of the release tabs whilst pulling the cover away from the base. If this is not successful try the same procedure with the other release tab.